Reference

How ft99 Handles Your Personal Information

Your account data and payment details — including transactions through bKash, Nagad, and Rocket — are handled with clear rules about what we collect, why we collect it, and how long we keep it.

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ft99 How ft99 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team can help. Reach out through any of the channels below and mention that your query is about a privacy matter so it reaches the right person quickly.

Live Chat Start a chat from your account dashboard. For privacy queries, type 'data request' at the start of your message so the team routes it correctly.
Email Support Send your privacy request to our support email. Include your registered account details so we can locate your data and respond without delay.
Account Help Centre Log in and visit the Help section to submit a formal data request. Requests submitted while logged in are matched to your account automatically.
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We apply security measures at every point where your data moves — from the moment you enter your bKash number on the deposit screen to the moment a withdrawal clears back to your Nagad or Rocket wallet. Here is what that looks like in practice.

Account Security

Your account is protected by password authentication and OTP verification on login. We flag unusual access patterns and can lock an account while we confirm it is you.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account and transaction records are kept for the period required by applicable law. When that period ends, data is deleted or anonymised. You can request early deletion where local law permits it.

Requesting Changes

You have the right to access, correct, or request deletion of your personal data. Submit a request through live chat or email and we will respond within the timeframe required in your jurisdiction.

Common Questions About Your Privacy

These are the questions we hear most often about how ft99 handles personal data. If yours is not here, contact support directly.

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad number. We also log device and session data when you access the platform.

Payment data is shared only with the processor handling your transaction — bKash, Nagad, or Rocket — and only the details that processor needs. We do not sell payment information to third parties.

We retain records for the period required under applicable law in your jurisdiction. Once that period ends, your data is deleted or anonymised. The exact duration depends on local legal requirements.

Yes. Log in and submit a request through the Help section, or contact support via live chat or email. We will provide your data within the timeframe required by applicable law where you are located.

Reach out through live chat or email and specify what you want corrected or removed. We will confirm what action is possible under applicable law and complete it within the required timeframe.

We use session cookies for login and analytics cookies to improve the lobby experience. You can adjust or block cookies through your browser settings; some features may work differently if you do.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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