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What You Agree To When You Use ft99

These terms set out the rules for your ft99 account — how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Account eligibility rulesbKash, Nagad, Rocket payment termsDispute and closure processLive casino and slots
ft99 What You Agree To When You Use ft99
HOW WE OPERATE

Account Security and Your Rights Under These Terms

Account Verification

We verify your identity before processing your first withdrawal. You will be asked to confirm the mobile wallet — bKash, Nagad, or Rocket — registered to your account. This step protects your funds.

Data We Hold

We store the account details you provide at registration and your transaction history. You can request a copy of your data or ask us to correct it by contacting support with your account number.

Account Closure

You may close your account at any time by contacting support. Any confirmed balance will be returned to the wallet used for your last deposit — bKash, Nagad, or Rocket — after verification.

Dispute Process

If you disagree with a transaction outcome, raise it through live chat or email within 30 days. We review the account log and respond with a written decision. Players in Dhaka and elsewhere follow the same process.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on ft99 to ask about a specific clause, a payment dispute, or an account restriction. Our team handles terms queries directly.
Email Support Send a written query to our support address for anything that needs a documented response — account closures, formal disputes, or questions about how a term applies to your situation.
Account Help Centre The Help Centre on ft99 covers common terms questions — deposit rules, withdrawal conditions, and what happens when an account is flagged for review.

Common Questions About These Terms

These terms apply to anyone who opens or uses an ft99 account. Access depends on your local law and eligible regions — if online wagering is restricted where you are, these terms do not override that.

We will notify you before any material change using the contact details on your account. Continuing to use your account after the change takes effect means you have accepted the updated terms.

Any confirmed balance is returned to the wallet linked to your last deposit — bKash, Nagad, or Rocket — once your identity has been verified through our standard account review process.

Contact us via live chat or email within 30 days of the transaction. Include your account number and the transaction reference. We review the account log and send a written decision.

Send a data request to our support email with your account number. We will provide a copy of your registration details and transaction history within a reasonable timeframe.

Yes. Payments processed through those wallets are subject to each provider's own terms. ft99 does not override those conditions, so check your wallet provider's rules alongside ours.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.